Methods & Charges

We offer FREE WORLDWIDE shipping on all orders using TNT Express services.

1. International TNT Express shipping

• Free worldwide shipping
• Delivery between 3-7 business days
• All orders are dispatched the next business day. Please note, during sale periods or within 3 days of a new collection launch there may be some delays. You will receive an email from Tulle and Batiste to let you know that your order has shipped with your tracking number
• This service is fully trackable
• Once an order has been shipped and tracking details emailed to you, Tulle and Batiste is no longer responsible for goods shipped. Please check with TNT if you have any delivery issues
• TNT Express shipping may incur higher customs / duty taxes depending on your country. For information on Custom / Duty tax, speak to your local customs office
• Signature required on delivery. If you are not at home to receive, TNT will contact you to arrange another delivery time. You will need identification to collect
• TNT requires a phone number for delivery and cannot deliver to a PO Box
 
2. Domestic JNE shipping (within Indonesia)

• Free national shipping
• Delivery between 1-3 business days
• All orders are dispatched the next business day. Please note, during sale periods or within 3 days of a new collection launch there may be some delays. You will receive an email from Tulle and Batiste letting you know that your order has shipped along with your tracking number
• This service is fully trackable
• Once an order has been shipped and tracking details emailed to you, Tulle and Batiste is no longer responsible for goods shipped. Please check with JNE if you have any delivery issues
• Signature required on delivery. If you are not at home to receive, JNE will contact you to arrange another delivery time. You will need identification to collect

Guarantees

All orders will be confirmed and shipped within two business days. You will receive email notifications of order confirmation and shipment. Tracking information will be provided if available.

Receiving

For tracking purposes a signature is required on delivery for domestic and international shipping. If no one is home during business hours your package may end up at your local post office. If delivery is attempted but you are not home you will receive an ‘attempted delivery slip’ in your letterbox and an ‘attempted delivery email’ giving you instructions on where to go and collect your package. To avoid a failed delivery attempt please use an address where someone can sign for your package during business hours, ie. a business address.

Taxes

Prices displayed on the app are exclusive of taxes. When you proceed to checkout, sales tax (if applicable) will be calculated on the total merchandise value and displayed on the Review Order page. International shipments may be subject to import taxes, customs duties and fees which are levied once a shipment reaches the recipient’s destination country. Additional charges for customs clearance must be borne by the recipient as we have no control over these charges.

Special Locations

Unfortunately, due to carrier limitations we are currently unable to ship to the following countries / regions:

- Pakistan
- Cuba
- Iran
- North Korea
- Sudan
- Syria
- Myanmar / Burma

Return for refund within 14 days.

We want you to be completely satisfied with your order, thus we will accept your return of product in original condition, unworn, unaltered, and unwashed with all tags attached. All on sale items and items marked Final Sale cannot be exchanged or returned at any time. Please note that shipping and handling charges are non-refundable. Upon receipt of returned goods, the Seller reserves the right to deny refund if the merchandise does not meet the return policy requirements.

To initiate a return or exchange, please contact customer service representatives through the instant chat service, or email cs@prapo.com.

Size	Strap Length
One Size	104cm /  40.9"
One Size	104cm /  40.9"