Methods & Charges

Ships worldwide. Some exceptions apply.

Guarantees

All orders will be confirmed and shipped within two business days. You will receive email notifications of order confirmation and shipment. Tracking information will be provided if available.

Taxes

Prices displayed on the app are exclusive of taxes. When you proceed to checkout, sales tax (if applicable) will be calculated on the total merchandise value and displayed on the Review Order page. International shipments may be subject to import taxes, customs duties and fees which are levied once a shipment reaches the recipient’s destination country. Additional charges for customs clearance must be borne by the recipient as we have no control over these charges.

Return for refund within 7 days.

1. Please notify us on info@lisanly.com with the subject ‘return’ to request a refund and we will send you a returns form to fill in and the returnable address. Include with your returned item the signed form, stating the reason for your return and the original print out of receipt.
2. All items sent back to us (including the boxes/packaging) returned complete, in perfect condition, unused, unaltered, unwashed and with the original packaging and with the tag intact. If these conditions are not met, the item cannot be accepted for refund or exchange.
The cost of the return is the sender’s responsibility. Only items that are in their original, unused condition will be refunded, others will be returned to the customers at their own cost
3. Transit
• We also ask you to use a reliable form of postage, preferably signed for/recorded delivery or trackable.
• It is important to keep your Despatch Note and Certificate of Posting in a safe place as it will bear a very important, unique reference number. If for any reason we do not receive your parcel or you have a query about your refund, you should quote this number in all communication with us - without this information we cannot refund you.
• Lisan Ly will not be held responsible for any returns lost, stolen, or item(s) damaged in transit and you will remain billed for lost items.
• Please ensure when returning an item for any reason that the item is wrapped in the original packaging.
Return of faulty goods
• In the rare and unfortunate event of your Lisan Ly item being faulty, please accept our apologies and request a returns